Shipping policy

Crown Botanica Apothecary Shipping Policy

Last Updated: July 2026

At Crown Botanica Apothecary, every order is handcrafted with intention and carefully packaged to ensure your botanical products arrive safely and beautifully.

📦 Order Processing

All products are handcrafted in small batches:

  • Standard processing time: 2–4 business days
  • During product launches, holidays, or high volume periods, processing may take 5–7 business days.
  • Orders are processed Monday through Friday (excluding holidays).
  • Orders placed on weekends or holidays will begin processing on the next business day.

You’ll receive an order confirmation email after your purchase and a second email with tracking information once your order has shipped.

🚚 Shipping Rates & Delivery

Shipping rates are automatically calculated at checkout based on:

  • Order weight
  • Destination
  • Shipping carrier

Estimated delivery times:

  • Standard U.S. Shipping: 3–7 business days

Delivery estimates begin once your order has shipped and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

🌍 International Shipping

Crown Botanica Apothecary currently ships to select international destinations.

International customers are responsible for any customs duties, import taxes, or additional fees required by their country. Delivery times vary by destination.

📬 Order Tracking

Once your order ships, you’ll receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to become available.

📦 Lost, Stolen, or Damaged Packages

Once a package has been marked Delivered by the shipping carrier, Crown Botanica Apothecary is not responsible for lost or stolen packages.

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery at hello@crownbotanica.com.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product(s), packaging, and shipping box

We’ll review your claim promptly and work with you to make it right when the issue is due to shipping damage or an error on our part.

✏️ Address Changes

Need to update your shipping address?

Please email hello@crownbotanica.com within 12 hours of placing your order.

While we’ll do our best to accommodate your request, we cannot guarantee address changes once an order has entered processing or has shipped.

🕊️ Pre-Orders

For pre order or limited release products, the estimated shipping date will be listed on the product page.

If your order contains both in stock and pre-order items, your order will typically ship together unless otherwise noted.

💚 Questions?

We’re always happy to help.

If you have any questions about your order or shipping, please contact us at:

hello@crownbotanica.com